October 3, 2023| EXTERNAL/INTERNAL JOB POSTING
Position: Intake Worker – Permanent Fulltime
Location: Sources Legal Resource Center (Newton) Hours: 35 hrs/week
We are looking for an Intake Worker to join our Sources Legal Resource Centre. This individual
must have excellent communication skills, be a team player and passionate about social justice issues.
SOURCES is a community-based non-profit organization providing support and hope to communities in the Lower Mainland, on Vancouver Island, and across Northern BC. Sources strives to create vibrant and resilient communities through support to adults, children, youth, and families facing challenges in life such as mental health, disability, poverty, substance use, and conflict. We support our communities through leadership, education, and volunteerism.
Sources is committed to learning about, celebrating and incorporating Indigenous knowledge into our practices as we continue our work in truth and reconciliation. People of all races, cultures, ethnicities, LGBTQ2S+, and abilities are welcomed to work with us. We value diversity, respect, and collaboration as we promote our mission: social wellness for our community.
About Sources Legal Resource Centre
Sources Legal Resources Centre provides free information, referrals, and advocacy services to individuals navigating through various legal systems. Our services include:
Poverty Law Advocacy: Individuals can obtain advocacy services as it relates to income assistance, provincial disability benefits, federal income security programs including CPP disability benefits, tenancy, employment insurance, and debt matters. Advocates can provide information, referrals, form completion, and preparation/representation for related hearings and tribunals.
Mental Health Consumer Advocacy: Self identifying mental health consumers can obtain advocacy services as it relates to income assistance, provincial disability benefits, federal income security programs including CPP disability benefits, and tenancy matters. Advocates can provide information, referrals, form completion, and preparation/representation for related hearings and tribunals.
Disability Support Advocacy: Individuals can obtain advocacy services as it relates to income assistance, provincial disability benefits, federal income security programs including CPP disability benefits, and applying for any allowances or other disability related benefits. Advocates can provide information, referrals, form completion, and preparation/representation for related hearings and tribunals.
Family Law Advocacy: Individuals can obtain advocacy services as it pertains to their family law matter. Advocates support individuals navigating the family justice system by providing information, referrals, assistance with court forms and court preparation for Provincial and Supreme Court matters.
Sources Community Law Clinic offers free legal services to low income and marginalized individuals. The Clinic provides legal advice, advocacy, and representation on matters that are adjudicated by various administrative tribunals including: Residential Tenancy Branch, Human Rights Tribunal, WorkSafe BC, Workers Compensation Appeal Tribunal, Income Assistance Appeals and Social Assistance Appeals (both provincial and federal), and the Civil Resolution Tribunal. The Law Clinic also provides representation to individuals appearing in Supreme Court for Judicial Review.
Description of position
Reporting to the Advocacy Programs Manager, the Intake Worker of Newton Resource Center is a permanent employee of Sources Community Resources. This position is responsible for handling incoming calls and requests for service to the program. The person completes the initiate intake process by completing required forms and determines level of urgency. They provide appropriate information, support and external or internal referrals. They maintain client resources, client database and agency communications.
In addition, the Intake Worker manages all front-end services including opening and closing; incoming, pick up and outgoing mail; security related issues, scheduling front desk coverage, training of students and volunteers on front desk services and other related duties. They provide client support on services for advocacy and accessing income support services. They provide general clerical support – Data entry and maintenance of evaluation, statistical and databases. The Intake Worker produces statistical reports, general verbal and written communication.
The Intake Worker completes other related duties as required.
- Answer incoming calls and requests for service from the public. Complete intake screening to determine eligibility to programs and services.
- Provide appropriate information, support and internal/external referrals.
- Manage all front-end services including opening and closing; pick up mail; security related issues; scheduling front desk coverage; training of students and volunteers on front desk services and other related duties.
- Provide administrative support by maintaining a database, distributing client surveys, and other related duties as required.
Other Organization Duties and Responsibilities:
- Participates in Advocacy Programs and Newton Resource Center meetings as requested.
- Embraces the principles of Truth and Reconciliation.
- Committed to promoting Diversity, Equity, and Inclusion.
- Proactive in community engagement.
- Participate in quality improvement and evaluation processes implemented by the Executive Director and/or Continuous Quality Improvement process.
- Takes the initiative to build collaborative links with other organizations and various government departments in the sector.
- Performs other related duties as assigned.
- Minimum 2 years post-secondary education or/and equivalent work experience in related social service field.
- Understanding of advocacy, knowledge about provincial and federal income supports programs and tenancy an asset.
- Excellent interpersonal communicational skills including public relations, oral and written skills.
- Exercise good judgment, sensitive to a diverse client base and ability to deal diplomatically with sensitive client issues; strong sense of social justice and strong desire to assist and improve the lives of marginalized people.
- Excellent administrative skills including the operation of multi-line switchboard, computer, office equipment. Ability to manage multiple tasks and projects.
- Exceptional knowledge of community resources and internet and research skills to research services for referral.
- Must have valid BC Driver’s license.
- Fluency in a second language an asset.
- Non-violent Crisis Intervention Training (Training may be accessed through Sources)
- Criminal Records check through the Ministry of Public Safety and Solicitor General Criminal Records Review Program
Start Date: ASAP
- 100% employer paid coverage for extended health and dental.
- Long term disability, life insurance, critical illness insurance, accidental death & dismemberment coverage
- Employee & Family Assistance plan
- Pension plan
- Generous paid time off, starting at 3 weeks.
Closing Date: October 17, 2023
How to apply: All resumes must be accompanied by a cover letter and emailed to Tatiana Belyaeva, Advocacy Programs Manager – email@example.com. Please include where you saw this job posting in your email. Thank you.