Career Opportunities

AUGUST 9, 2022| EXTERNAL/INTERNAL JOB POSTING

COMPETITION NO. 22-102
Position: Program Assistant

Location: Surrey-Panorama

Hours: 35 hours per week

We are looking for a Program Assistant to join our SOURCES Empowered for Employment team! This individual must be able to work with multi-barriered clients and have excellent customer service, administration, and organizational skills; and be flexible to perform a variety of duties.

About SOURCES

SOURCES is a community-based non-profit organization that has been providing support, encouragement, and hope for individuals and families in White Rock, Surrey, Delta, Langley, Prince George, and Parksville for 40 years. We serve 40,000 individuals yearly and that is all owing to our dedicated team. We welcome people of all genders, races, cultures, ethnicities, and abilities. We strive to create more vibrant and resilient communities by offering support to children, youth, families, persons with disabilities, seniors, LGBTQ2S+ individuals, and others who are coping with isolation, addiction, mental illness, poverty, disability, and conflict. We also support our communities through leadership, education, and volunteerism.

SOURCES is also committed to learning about, celebrating and incorporating Indigenous knowledge into our practices as we continue our work in truth, reconciliation, and resurgence.

We value diversity, respect, and collaboration as we are all striving to promote the same mission—social wellness for our community.

SOURCES Empowered for Employment Services

Empowered for Employment Services (EFE) provide comprehensive supports to a range of diverse job seeking clients, including survivors of violence and/or abuse, mature workers 55+, persons with disabilities, and people at risk of or experiencing homelessness who want to make positive changes in their lives and prepare for a successful transition to employment.

Responsibilities:

• Receive and direct incoming calls, respond to all program inquiries via phone and email, providing information about Empowered for Employment (EFE) services.
• Receive and greet visitors and clients to the office
• Manage client access to EFE services including referrals, initial screening, intake assessment, needs determination and program registration.
• Maintain tracking and statistical data,  and enter client data into CIMS (Contract Information Management System) and Sharevision as required.
• Provide administrative support to program facilitators including preparation of documents, filing, photocopying, workshop materials etc.
• Manage office supplies, maintain inventory, troubleshoot equipment as required for day-to-day operations.
• Maintain an organized and tidy office and resource area appropriate to client service needs and ensure a safe and welcoming environment.
• Create a positive atmosphere to inspire clients and boost confidence while respecting individual dignity and confidentiality of all individuals accessing EFE services.
• Ensure day-to-day operations of employment programming with emphasis on providing exceptional service and maintaining service delivery standards.

Qualifications:

• ·         Preference given to candidates who possess a diploma or certificate in Office Administration, Administrative Assistant, or related training in Career Development.
• ·         Minimum of one (1) year experience in office administration and/or employment services/career development field.
• ·         Experience with and ability to work with diverse client populations including individuals with barriers to employment and persons with disabilities.
• ·         Strong verbal and written communication skills.
• ·         Exceptional customer service skills combined with a professional demeanor and ability to build rapport with a variety of clients, diffuse difficult situations in a tactful manner and appropriately resolve client concerns and issues.
• ·         Demonstrated administrative skills, and proficient with business technology, with advanced computer/technical skills and experience, including MS Office, data management systems, social media, internet navigation and research.
• ·         Familiarity with community-based employment services and alternate community support and crisis care resources.
• ·         Self-motivated, adaptable, and flexible with the ability to multi-task, take initiative, work independently under pressure, work effectively in a team environment and exercise good judgment in a continually changing and demanding work environment.
• ·         Clear Criminal Record Check.
• ·         Completion of Privacy and Information Sharing Training.

Start Date: As soon as possible

Benefits:

• ·         100% employer paid coverage for extended health and dental
• ·         Long term disability, life insurance, critical illness insurance, accidental death & dismemberment coverage
• ·         Employee & Family Assistance plan
• ·         Pension plan
• ·         Generous paid time off, starting at 3 weeks

Closing Date: August 19, 2022

How to apply: Please email your cover letter and resume to sources.careers@gmail.com. Please include where you saw this job posting in your email. Thank you.