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Volunteer & Program Support Coordinator – Permanent, Full Time


Position: Volunteer and Program Support Coordinator – Full Time

Location:  Newton Resource Center

Hours: 35 hrs/week

We are looking for a Volunteer and Program Supports Administrator to join our Sources Housing and Community Assistance Programs teams! This individual must be eager, motivated, and organised!

About Sources

Sources is a community-based non-profit organization that has been providing help, encouragement, and hope for individuals and families in White Rock, Surrey, Delta, Langley, and Prince George for 40 years. We serve 40,000 individuals yearly and that is all owing to our dedicated team. We provide services such as food banks, counselling, employment services, and community living programs. At Sources we value respect and collaboration as we are all striving to promote the same mission—social wellness for our community.

About Newton Resource Center

Housing program: Assisting homeless individuals to find safe and affordable housing and offering ongoing support (re. income supports, benefits, tenancy, other supports) to assist them to remain housed. Services include Housing First for chronically and episodically homeless individuals.

Homelessness Prevention program: Supporting individuals to maintain housing through advocacy and facilitated access to resources. Sources Rent Bank also offers micro-loans for rental and utility arrears, damage deposits, and first-month’s rent.

Ask an Advocate program: Offers on-line resources pertaining to income assistance, residential tenancy, and other income supports. Visitors to the website can also ask questions and access training on these topics.

Advocacy: Support for matters relating to income assistance, provincial and federal disability benefits, other federal income support programs, tenancy, and debt.

Key Duties and Responsibilities:

Volunteer Program Coordination

  • Oversees and runs all components of the volunteer program.  Is responsible for performing the volunteer program processes including: recruitment new volunteer and student applicants; training, engagement, scheduling management, regulating duties of volunteers and/or students as well as assesses performance; coordinates & delivers the VAST project, stats, reporting and data collection.
  • Responsible for planning and running volunteer and student recognition process and related events, satisfaction surveys and evaluation of volunteers, students and program.

Programs Support

  • Responsible for Resource Room and Client Resources including: computers, updating bulletin boards, stock applications and resource room materials and maintains up to date program resources, manuals, fact sheets and other related material and maintains pick up and packaging of food supplements.
  • Responsible Office Administration duties including: set up, maintenance and troubleshooting of site and technology components: phones, computers, key inventory: issuing, maintaining and return of keys; maintains alarm and codes, voicemail and computer passwords, supplier lists etc.; manages the mail and interoffice mail; works in collaboration with administration to manage ordering, petty cash, client support resources, photocopier maintenance, trouble shooting, tracking and reporting copy counts; manage office equipment, file maintenance, storage locker and contracted site services delivery. Responsible for general office up-keep and overall cleanliness of the offices,
  • Back-up for intake: answer phones, complete intake forms, provide information to the clients’ in-person, over the phone providing resources and referrals
  • Coordinate, organize or assist with program events, fundraising initiatives, special projects, staff activities and agency events as required and any other duties as assigned by the manager as necessary


  • –          Minimum 2 years community services related education and experience in related field,
  • –          An awareness and understanding of poverty and homelessness related issues,
  • –          Excellent interpersonal communication skills including public relations, oral and written skills,
  • –          Exercise good judgment, sensitive to a diverse client base and ability to deal tactfully with sensitive client issues; strong sense of social justice and strong desire to assist and improve the lives of marginalized people,
  • –          Self-motivated with well-developed planning, organizing, problem solving and decision making skills,
  • –          Demonstrated ability to work effectively within a team environment– includes contributing in a cooperative way to the teamwork environment and upholding the professional code of ethics,
  • –          Excellent administrative skills including the operation of multi-line switchboard, computer, office equipment. Ability to manage multiple tasks and projects,
  • –          Exceptional knowledge of community resources and internet and research skills to research services for referral,
  • –          The ability to function in independently and under pressure and effectively manage crisis, emergency situations and challenging clients,
  • –          Participation in meetings, case conferences and other events, which may involve long work days and evening or weekend work,
  • –          Must have valid BC Driver’s license and own vehicle to use for work,
  • –          May be required to work the occasional weekend or evening,
  • –          Fluency in a second language an asset,
  • –          Criminal Record check required.



  • ·         100% employer paid coverage for extended health and dental
  • ·         Long term disability, life insurance, critical illness insurance, accidental death & dismemberment coverage
  • ·         Employee & Family Assistance plan
  • ·         Pension plan
  • ·         Generous paid time off, starting at 3 weeks

Closing Date: Apr.2, 2019, internal candidates will be contacted by April 3, 2019

How to apply: Please email your cover letter and resume to Tatiana Belyaeva, Community Assistance Program Manager at Thank you.